Director of Human ServicesCarolyn W. Colvin Confirmation Resolution of 2001PR 14-93

Chairman Linda W. Cropp, at the request of the
Mayor

A PROPOSED RESOLUTION IN THE COUNCIL OF THE DISTRICT OF COLUMBIA

To confirm the Mayoral appointment of Ms. Carolyn W. Colvin as the Director of Human
Services for the District of Columbia.

RESOLVED, BY THE COUNCIL OF THE DISTRICT OF COLUMBIA, That this resolution may be cited
as the Director of Human Services Ms. Carolyn W. Colvin Confirmation Resolution of
2001".

Sec. 2. The Council of the District of Columbia confirms the appointment of:

Ms. Carolyn W. Colvin

306 Colony Point Place

Edgewater, Maryland 21037

as the Director of the Department of Human Services, established by Reorganization Plan
No. 3 of 1986, effective January 3, 1987, and in accordance with section 2 of the
Confirmation Act of 1978, effective March 3, 1979 (D.C. Law 2-142; D.C. Code’ 1-633.7), to
serve at the pleasure of the Mayor.

Sec. 3. The Council of the District of Columbia shall transmit a copy of this
resolution, upon its adoption, each to the nominee and to the Office of the Mayor. Sec.

4. This resolution shall take effect immediately.

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CAROLYN W. COLVIN

QUALIFICATIONS

Executive Leadership: Over 25 years of extremely successful experience in leading
Federal, State and Local organizations through development, change and innovation.

Management: Exceedingly effective strategic management of personnel, fiscal and
material resources to achieve organizational goals, implement policies and adequately
resource programs.

Communication: Highly persuasive in presenting policy and technical topics to
colleagues, the media, Congress, large and small groups and one-on-one.

PROFESSIONAL EXPERIENCE

Deputy Commissioner for Operations (Presidential Appointee, Senior
Executive Service, April 1998-Present) at the Social Security Administration (SSA), the
nation’s largest domestic program accounting for 25 percent of the nondefense federal
budget. Provides executive leadership and directs the work of nearly 50,000 employees
serving over 45 million Social Security beneficiaries through headquarters support
functions, 10 regional offices, 1,300 field offices, 36 teleservice centers and 6
processing centers, with an administrative budget of over $3 billion. Travels nationally
and internationally to represent the Federal government on Social Security issues.

LEADERSHIP RESPONSIBLE FOR THE FOLLOWING MAJOR ACCOMPLISHMENTS

• Suspended traditional geographic and operational barriers and moved significant volumes
  and types of workloads inter-regionally, resulting in faster payments of retirement and
  disability claims, and in more rapid identification of monies erroneously paid under the
  Supplemental Security Income Program. (Estimated reductions in Federal SSI payment
  resulting from a provision eliminating SSI payments for fugitive felons and probation and
  parole violators amount to 10 million dollars for 1999.)
• Led a 4 percent productivity gain across the 1,300 SSA field offices and a 5 percent
  gain in outputs of the centers that pay initial SSA claims and respond to issues raised by
  beneficiaries.
• Led a national oversight strategy to improve SSA’s stewardship of Disability Programs
  and to ensure program integrity, which resulted in over 6 billion dollars in the present
  value of lifetime benefits saved as of the end of fiscal year 1999.
• Through constant personal visits to field sites, conveyed to managers and employees
  alike the Agency’s vision to deliver efficient, accurate and timely service. Marshalled
  limited resources to meet increasing challenges and expectations for service delivery,
  resulting in a customer satisfaction rating of 88 percent in fiscal year 1999 – the
  highest rating SSA has achieved in its 15 year tracking of this crucial indicator.
• Led activities undergirding the SSA 800 Number, one of the largest such services, used
  by 70 million callers in 1999, continually benchmarked, and rated "The Best" by
  an outside assessor – above L.L. Bean, Nordstrom and Disney. Designed innovations to
  increase teleservice capacity and apply state-of-the-art equipment and technology to that
  service. Implemented seamless transition from AT&T to MCI WorldCom.
• Initiated a National Immediate Claims Taking Process, which expedites the process by
  removing all unnecessary staff layering between members of the public wishing to file
  retirement claims and employees who take those claims.
• Developed SSA strategy for rolling out services delivered via the Internet, to improve
  customer satisfaction and attain greater productivity. Internet users have grown from
  24,000 in 1994 to over 10 million in 2000.

Deputy Commissioner for Programs and Policy (Presidential Appointee, Senior
Executive Service, August 1994-April 1998). Executive responsibility for the policy and
program direction of Social Security programs, Retirement and Survivors Insurance,
Disability Insurance and Supplemental Security Income, which provide over $400 billion in
cash benefits each year to over 45 million people. Management of over 500 policy and
operational staff at SSA headquarters. Performance management and leadership of disability
determination process in SSA field offices and 54 State agencies and the Office of
Hearings and Appeals, with an administrative budget of more than $2 billion and over
18,000 employees. Responsible for the broad analysis of major social and economic trends
and their impact on Social Security program policy.

Secretary of the Maryland Department of Human Resources (1989-1994).
Appointed by Governor William Donald Schaefer to head the fourth largest agency in the
State, with a $1 billion dollar budget and 7,500 employees. Implemented the Primary
Prevention Program, the first in the country to tie the receipt of cash benefits to
preventive health care and education. Instituted a complete Electronics Benefits Transfer
System through the State for all welfare clients to issue food stamps, welfare checks and
child support payments electronically.

Deputy Secretary for Operations, Maryland Department of Human
Resources (1988-1989).

Deputy Commissioner for Administration, Baltimore City Health
Department (1984-1988) .

Director of Field Operations, Office of US Senator Paul S. Sarbanes
(1983-1984)

Field Director, Citizens for Sarbanes (1982)

Director of Administration and Management, Baltimore City Health
Department (1981-1982)

Executive Director, Neighborhood Adolescent and Young Adult Program
(1980-1981)

Training and Management Consultant (1979-1980)

Deputy Director, Neighborhood Services Administration, Baltimore
Department of Housing and Community Development (1976-1978)

Project Director, Baltimore City Health Department (1974-1976)

Baltimore Department of Housing and-Community Development (1969-1974)

EDUCATION

Master of Business Administration, Morgan State University

Bachelor of Science Degree in Business Administration, Morgan State University

Greater Baltimore Leadership Program

Senior Executives in Government Program, Harvard University

COMMUNITY SERVICE – Current

National Coalition of 100 Black Women

Maryland Chapter of the National Forum of Black Public Administrators

National Academy of Social Insurance

Women Executives in State Government

COMMUNITY SERVICE – Prior

American Public Welfare Association, Board Member

Associated Black Charities, Board Member

Center Stage, Board Member

Enterprise Housing Plus Advisory Committee

Governor’s Workforce Investment Board

House of Ruth, Board Member

Judicial Nominating Committee

Mental Health Association, Board Member

Mercy Medical Center Board, Trustee

North Baltimore Youth Services Bureau, Board Member

Outward Bound, Board Member